Refund & Return Policy

1. 30-Day Guarantee

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

3. Return Process

To initiate a return, please contact our support team with your order details. Once your request is approved, you will receive instructions on how to return your item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

5. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your credit card company (processing time may vary)

• Contact your bank

6. Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons if they have been used.

7. Shipping Costs for Returns

Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with proof (photos or videos). We will offer a replacement or full refund.

9. Contact Information

For any questions regarding returns and refunds, you can contact us at:
Phone: 07.80.35.55.22
Address: 20 rue Ambroise Croizat, 57525 Talange, France